Network Synergy Blog

Can You Use Help with Your Customer Relationships?

Can You Use Help with Your Customer Relationships?

Understanding what your customers need is a crucial first step toward improving the way your organization communicates with them. They expect a certain level of service, so how can you make sure to maintain it while still leveling with them on what they require of your business? A customer relationship management software, or CRM, is invaluable toward this end.

What is Customer Relationship Management?
Any good relationship needs maintenance every now and then, and the same can be said for your relationships with your clients. You can use a CRM to gauge the success of interactions with your clients, all while working toward developing a solid relationship with them to facilitate repeated purchases or transactions. If you collect data from your contacts, you could turn prospective clients into dedicated customers.

You can collect data from your website and social media activity, as well as your communication solutions like live chat and telephone conversations. Additionally, the customer’s purchase history can be used to glean insights into how you can best target specific clients and make them more lucrative. Some CRM software solutions can automate certain processes to make it easier for businesses to pull off marketing campaigns, and you can use the information to make more informed decisions about how to go about communicating with your particular consumer base. You can even save on labor by using a pre-recorded message during a call campaign accompanied by a voice menu to help customers reach who they want to speak to.

A CRM can also help you keep internal tasks in check. Some examples are human resources, analytics processing, and workflow automation. CRMs are even beginning to move in the direction of artificial intelligence to better predict what consumers will desire in the near future. And, of course, as is the case with most services out there these days, you can either use a cloud-hosted or on-premise CRM solution--whichever your organization needs most.

Using a CRM Solution
A CRM can be used in many ways, especially by a modern business that’s connected to social media platforms and other online outlets. You can monitor keywords and other brand mentions to see what people are talking about, and you can even use social media to address the needs of your consumers in a direct fashion.

A CRM system can also be used in your organization’s contact center, collecting data from calls and marketing initiatives. In this particular case, it’s incredibly efficient for helping guide your clients through the marketing funnel and making their experience with your business as streamlined as possible.

Does this sound like just the right solution for you? To find out, give us a call at 203.261.2201.

Windows 10 Itself Helps Keep You Secure
Tech Terminology: Bookmark
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Tuesday, October 23, 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab

QR-Code dieser Seite

Sign Up

  • First Name *
  • Last Name *

      Blog Categories

      Hosted Solutions Streaming Media Utility Computing Best Practices Chromebook Alerts Saving Money Value Modem Staff Maintenance Finance Settings Internet Exlporer Business Owner Tip of the week Wearable Technology Public Cloud Google Wallet Geography Education Enterprise Content Management Remote Computing Printer Battery Wireless Fax Server Mobile Debate Redundancy Licensing Vulnerabilities Avoiding Downtime Sync Gmail Privacy Machine Learning IP Address IT Management Emoji Mobile Devices Printing Gaming Console Unified Communications Employee-Employer Relationship Permissions Network Security Hiring/Firing Legal Excel USB Comparison Connectivity Augmented Reality Online Currency Outsourced IT End of Support Windows 10 Migration Automation Taxes Recycling Cost Management Tutorials Virtual Private Network Print Server Legislation Distributed Denial of Service Piracy Storage Training communications Tech Term Patch Management IT Support Memory Hacker Programming Managed Service Provider Managed IT Services Hard Drives G Suite Customer Service Scary Stories Trending Digital Enterprise Resource Planning Mobile Data Touchscreen Social Malware PDF Dark Web Star Wars Administration Notifications BYOD Hard Disk Drive Phone System Efficiency Safety Competition Disaster Resistance YouTube IT Consultant Google Calendar Computer Care Consulting Downloads Cabling Marketing Antivirus Hacking Buisness Cortana Going Green Halloween Mobility File Sharing Webcam Display Android Personal Information Internet of Things 5G Consumers Lenovo Communication Smart Technology Shortcut Server Management Printers Content Filtering Sports Paperless Office Computer Recovery Alert Regulations Software as a Service Samsung Websites Computer Repair Google Maps Unified Threat Management Best Practice Proactive IT Application Managing Stress Healthcare Cleaning Managed Service Windows 8.1 Update Data storage CCTV Tablet Business Computing Politics Solid State Drive Government Upgrade Office Productivity Spam Miscellaneous Smart Tech Service-based Business VPN Humor Business Management Unsupported Software Mail Merge Information Bitcoin Data Warehousing Downtime PowerPoint Botnet Black Friday Budget Internet Macro Error Information Technology WPA3 Quick Tips Managed IT services Upgrades Features IT Services Knowledge Project Management Hackers Logs Identity Theft Virus Congratulations Techology Business Technology IT Consulting Screen Reader Virtual Reality Software Tips Users Productivity SaaS Cybercrime Gadgets Firewall Mobile Office Windows 10 Time Management Net Neutrality Cyberattacks Cyber Monday Language Twitter Social Media Unified Threat Management Company Culture Save Time Tip of the Work HIPAA Superfish Point of Sale Computer Accessories Data Saving Time Facebook Law Enforcement Bring Your Own Device Security Wi-Fi Electronic Health Records Analyitcs Food Current Events Vulnerability Operations Processors Spyware Disaster Recovery Software Hosted Solution IoT User Tips Administrator Windows VoIP Lithium-ion Battery Meetings Managed IT Service Business Continuity IT budget Artificial Intelligence Alt Codes Technology Laws Troubleshooting WiFi E-Commerce Uninterrupted Power Supply Specifications Scam Fun eWaste Monitoring Undo Apps Cloud Computing Google BDR Disaster Browser Crowdfunding Inbound Marketing GPS Hardware CrashOverride Wires Refrigeration Secruity Tip of the Week Employer-Employee Relationship Leadership Nanotechnology Development Hacks Black Market Cameras Customer Relationship Management Proactive Text Messaging Tracking Remote Monitoring Access Control Thank You Data Recovery Remote Workers Business Growth Password Blockchain Microsoft 3D Printing Relocation Physical Security App Data Breach Telephone Systems CIO Money Domains Document Management Holiday Website Crowdsourcing Phishing Public Speaking Data Security Computing Infrastructure Best Available Operating System Social Engineering Cloud Mobile Device Cables User SharePoint eBay Electronic Medical Records Motion sickness Corporate Profile How To The Internet of Things Technology Vendor Management Apple People Hotspot Save Money Network Management Managed IT Fraud Google Docs Remote Support Innovation Identities Intranet Networking Servers Compliance Managed Services Provider Remote Monitoring and Management Word Firefox Monitors Smartphones IT Technicians Automobile Conferencing Statistics Encryption Data Backup Wireless Technology Address LinkedIn Health Network Help Desk Backups Charger Outlook Windows 8 Assessment Motherboard Asset Tracking Deep Learning Smartphone Consultation Cybersecurity Work/Life Balance Backup Cookies Private Cloud Chrome Identity Mobile Security Retail Collaboration Office Tips 3D Risk Management Chatbots Tech Support PC Care Cryptocurrency Work Station LiFi Start Menu Instant Messaging Multi-Factor Security Heating/Cooling Bluetooth Cache Drones Mobile Technology Data Loss Google Drive MSP Cooperation Laptop Documents Skype Passwords Business Web Server Google Analytics Telephony Favorites Trainging Mobile Device Management Office 365 Regulation Computing Digital Signature Two-factor Authentication Microsoft Office Break Fix Co-managed IT Big Data IT service Search Business Intelligence Staffing Data Management Infrastructure Environment Management Bookmarks Email Mobile Computing OneNote Hard Drive How To Fleet Tracking Scheduling Virtualization Router Ransomware Virtual Desktop Typing Webinar IBM Small Business Digital Payment Robot Gadget Technology Tips Server IT Support Network Congestion Flexibility IT Solutions Bandwidth High-Speed Internet User Error Files Supercomputer Experience Mouse Computers iPhone Video Surveillance Microsoft Excel Mirgation Law Firm IT Read Only Travel Entrepreneur Running Cable History Writing Social Networking Workplace Tips Applications Presentation

      Latest Blogs

      Once thought to just be a cool feature of the Internet--or the entirety of the Internet to your Great Aunt Maddie--instant messaging has a long history on the web. In fact, one cou...

      Latest News

      Our Site Has Launched!

      flag

      Welcome to Our New Site!
      We are proud to announce the unveiling of our new website at Network Synergy!

      Read more ...

      Contact Us

      Learn more about what Network Synergy can do for your business.

      callphone

      Call us today    203.261.2201

      Fax Number :    203-261-2935

      126 Monroe Turnpike
      Trumbull, Connecticut 06611

      facebook twitter linkedin #youtube