Network Synergy Blog

Why You’ll Likely See More and More Chatbots

Why You’ll Likely See More and More Chatbots

Chatbots have been around for quite some time, and artificial intelligence is shaping the way that they are utilized for the modern business. Virtual assistants have risen in popularity, and they are featured on most smartphones out there. How can these “bots” help your organization?

For Businesses
Most major players in the hardware and software industries have their go-to chatbot. For example, Microsoft has Cortana, Apple has Siri, and Google has its Assistant. There are others that aren’t seen as commonly, though. Amtrak has Julie, which is designed to help passengers move around their website and look for seats. Eno is a chatbot offered by Capital One, which assists cardholders through text messaging. Gartner suspects that by 2020, chatbots will process and handle about 85 percent of all customer service interactions. By 2021, it’s likely that half of businesses will invest more in chatbots than mobile application development.

Making Mundane Tasks Easier
Your organization can save a lot of money by taking the responsibility for certain repetitive and time-consuming tasks and handing it off to bots. This frees up the schedules of important employees who might be better able to assist your company’s vision on other tasks. It’s a great way to improve innovation and production for your organization. Some examples of business-to-business uses for chatbots are lead generation, scheduling, and other processes that don’t always require a human behind the action. In the future, it’s not beyond the realm of possibility that even some more intensive tasks can be automated by chatbots--tasks like processing invoices or placing orders. All of this depends, of course, on whether or not the chatbot software is capable of working well with your organization's systems.

Issues with Chatbots
Even in 2018, the technology behind chatbots is continuously being improved and changed. In 2016, Mark Zuckerberg built his own personal AI called Jarvis, which allowed him to use his phone or computer to manipulate connected devices. In the original demo, Jarvis needed some clarification to get the commands right, and regulations also complicated its ability to show off some of its features.

Microsoft has also shown some of the limitations of chatbots through its Twitter chatbot, Tay. Tay could learn about communication through interaction with its users. In a civilized world, this could have led to considerable personal growth for the chatbot, but since the Internet is far from the ideal place to learn, well… you probably know where this is going. In a matter of hours, Tay was spewing hate and rancor, all thanks to the users who probably only wanted to see just how far they could get the chatbot to go.

Even with these holdups, chatbots are proving themselves to be valuable assets in an ever-changing business environment. How would your organization benefit most from a chatbot? Let us know in the comments.

Tech Term: What Does “Encryption” Mean?
Remote Work is a Huge Help, With the Right Prepara...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Friday, September 21, 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab

QR-Code dieser Seite

Sign Up

  • First Name *
  • Last Name *

      Blog Categories

      Vulnerability Save Money GPS Connectivity Scheduling Trainging IT Consulting Operations Office Router Computing Infrastructure 5G Unified Threat Management Tutorials Computer Repair Vulnerabilities Efficiency Holiday Permissions Artificial Intelligence Saving Money IT Solutions Passwords Asset Tracking Hotspot Files Leadership Storage E-Commerce Intranet Smartphone Managed Services Provider Redundancy Safety IT Services Avoiding Downtime Technology Tips Alt Codes Mobile Data Mobile Computing Server Mouse Retail Administration Telephony iPhone Printer Data Recovery Managed IT services IoT Running Cable Information Mail Merge Mobile Device Management 3D Printing Staff User Error Apple Outlook Cyber Monday YouTube CCTV Network Congestion Unified Threat Management Microsoft Excel Food Disaster Congratulations Google Docs Social Engineering Point of Sale Distributed Denial of Service Hiring/Firing Administrator Google Analytics Utility Computing Gadgets Electronic Health Records Consulting Business Technology Sports Excel Customer Relationship Management Backups Monitors Proactive Managing Stress Internet of Things Networking Digital Payment People WiFi Typing Address Comparison Government Remote Monitoring and Management Business Intelligence Cabling Laptop Heating/Cooling Managed Service Privacy Migration Big Data Solid State Drive Cloud Risk Management Disaster Recovery Corporate Profile Digital Signature Hard Drive Alerts Mobile Devices Data Backup Hard Disk Drive Lenovo Crowdfunding Webcam Users Remote Support Bitcoin VoIP Touchscreen Data storage Fun Antivirus Hackers Social Networking Word Drones Servers IT Support Website USB Twitter Mirgation Text Messaging eBay Wires Information Technology Windows 8 Law Firm IT Deep Learning Virtualization CIO Wi-Fi Data Management Wearable Technology PowerPoint Proactive IT Tip of the Work IT Consultant Relocation Recycling IT Support Law Enforcement Assessment Disaster Resistance Licensing BDR Statistics Tracking Identities Help Desk Augmented Reality Computer Work/Life Balance Applications Money Personal Information Cyberattacks Mobility Settings Public Cloud Business Owner IT service Mobile Security Google Maps Read Only OneNote Black Friday Bluetooth Blockchain Small Business Phishing CrashOverride Remote Workers Humor Smartphones Internet Exlporer Break Fix Hacker Cooperation Memory Upgrade Hard Drives Bring Your Own Device Cleaning High-Speed Internet Streaming Media Crowdsourcing End of Support Print Server Automation Windows 10 Development Consultation Application Writing Patch Management Secruity Error Business Continuity Buisness Managed IT Social Tip of the week Telephone Systems Undo Software Tips Flexibility Tip of the Week Technology Laws 3D The Internet of Things Chromebook Browser Google Drive Hardware Office 365 Android Domains Travel Firewall IBM Windows Identity Digital Lithium-ion Battery Office Tips Employer-Employee Relationship Computer Accessories Charger Two-factor Authentication Tablet Fax Server Unified Communications Company Culture eWaste Internet User Technology Entrepreneur Infrastructure Shortcut Physical Security Fraud Gadget Backup Windows 8.1 Update Documents Meetings Net Neutrality WPA3 Downloads Tech Support Project Management Microsoft Environment Skype Computer Care Sync Cost Management Cables Data Security Apps Management Inbound Marketing Bandwidth Cameras Start Menu Trending Cache Customer Service Scam Data Warehousing Macro Websites How To Network Security Server Management File Sharing Miscellaneous Current Events IT Technicians Virtual Reality Health Motherboard Cloud Computing Alert Cortana Time Management Google How To Superfish Business PC Care Printing Battery Windows 10 Collaboration Data Loss Downtime Communication Geography Gmail Online Currency Data Breach Computing Monitoring Regulation Robot BYOD Compliance Unsupported Software Modem Phone System Software as a Service Best Practices IP Address Outsourced IT Productivity Marketing Business Management Politics Nanotechnology Black Market Regulations Work Station Best Available Computers Wireless Technology Security Printers Hosted Solutions Spyware Debate Dark Web Staffing Quick Tips Motion sickness Virus Budget Language User Tips Smart Technology Password Consumers Scary Stories Identity Theft Remote Computing Innovation Search Private Cloud Maintenance Google Wallet Saving Time Network Facebook Productivity Piracy History Public Speaking Remote Monitoring Managed IT Services Software Employee-Employer Relationship Network Management Vendor Management Cybercrime Analyitcs Managed Service Provider Operating System Video Surveillance Wireless Cybersecurity Firefox Automobile Specifications Service-based Business Content Filtering LinkedIn Conferencing Programming VPN Spam Multi-Factor Security Mobile Device IT Management Value Emoji Presentation Legislation App Best Practice Techology Star Wars Samsung Social Media IT budget Document Management Workplace Tips Legal Screen Reader Upgrades Thank You G Suite Tech Term Chrome Microsoft Office Enterprise Resource Planning Botnet Hacks communications Electronic Medical Records Business Computing Processors MSP Taxes SharePoint Smart Tech Virtual Desktop Hacking Mobile Office Recovery Webinar Notifications Access Control Ransomware Email Save Time Training SaaS Virtual Private Network Hosted Solution LiFi Troubleshooting Uninterrupted Power Supply Encryption Google Calendar Logs Business Growth Cookies Going Green Supercomputer Gaming Console Display Chatbots Web Server Fleet Tracking Experience Knowledge HIPAA Competition Machine Learning Co-managed IT Halloween Managed IT Service Paperless Office Refrigeration Enterprise Content Management Data Malware Features Mobile Cryptocurrency Education Healthcare PDF Mobile Technology

      Latest Blogs

      You open a lot of files and folders during your duties around the office, but some of them might seem a little different from others. These files are marked as “read-only.” What is...

      Latest News

      Our Site Has Launched!


      Welcome to Our New Site!
      We are proud to announce the unveiling of our new website at Network Synergy!

      Read more ...

      Contact Us

      Learn more about what Network Synergy can do for your business.


      Call us today    203.261.2201

      Fax Number :    203-261-2935

      126 Monroe Turnpike
      Trumbull, Connecticut 06611

      facebook twitter linkedin #youtube