Position Overview:

                As a Senior Engineer in our Managed Services & Security department, you will play a pivotal role in designing, implementing, and maintaining robust security solutions tailored to our clients' needs. You will work closely with our internal IT team and external clients to safeguard systems, data, and infrastructure from cyber threats. This role requires a deep understanding of security technologies, best practices, and regulatory standards. Additionally, you will oversee the infrastructure monitoring, automated patching, and alerting systems integral to our managed services, with a strong emphasis on automation and scripting.

Role and Responsibilities:

• Design, implement, and manage comprehensive security solutions for client networks, systems, and data.
• Conduct security assessments and vulnerability scans to identify risks, followed by effective mitigation strategies.
• Monitor, respond to, and investigate security incidents, implementing corrective actions as needed.
• Develop, enforce, and update security policies, procedures, and standards to ensure regulatory compliance and alignment with industry best practices.
• Collaborate with clients to assess their security requirements and deliver tailored solutions and expert recommendations.
• Stay informed on emerging cyber threats, trends, and technologies, proactively recommending improvements to enhance security posture.
• Provide training and mentorship to clients and internal teams on security awareness and best practices.
• Assist in the creation and maintenance of disaster recovery and business continuity plans.
• Create comprehensive reports and documentation for internal teams and client communications.
• Manage and resolve issues identified through monitoring tools, acting as a key escalation point.
• Work closely with the Director of Managed Services & Security to shape the department's direction and future service offerings.
• Participate in an on-call rotation for after-hours support and incident escalations.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
• 5+ years of experience in IT and cybersecurity, preferably in a Managed Services Provider (MSP) environment.
• Relevant certifications such as CISSP, CEH, CISM, CompTIA Security+, or equivalent.
• Expertise in security technologies, including firewalls, IDS/IPS, anti-virus/EDR, SIEM solutions, and encryption techniques.
• Hands-on experience in network, cloud, endpoint, and application security.
• Proficiency in security assessments, vulnerability management, and incident response.
• Strong problem-solving abilities, with the capacity to perform under pressure in a fast-paced environment.
• Excellent communication skills, capable of explaining complex security concepts to non-technical stakeholders.
• Experience with Remote Monitoring and Management (RMM) and other monitoring tools in an MSP multi-tenant environment.
• Familiarity with compliance frameworks (GDPR, HIPAA, PCI-DSS, NIST) and security standards (ISO/IEC 27001, COBIT, CIS Controls).
• Scripting skills (e.g., Python, PowerShell) for automation and tool development.
• Experience in Security Incident Response and a broad understanding of IT environments, with a strong security focus.
• Previous experience in MSP/MSSP environments is highly preferred.

Tools and Technologies:

• Sentinel One, Huntress, Elastic Stack/Perch/SIEM
• ConnectWise Automate, ConnectWise Manage, ScreenConnect
• Auvik, IT Glue, ConnectSecure (CyberCNS)
• Nessus, Palo Alto, SonicWALL
• Windows Server environments, Microsoft 365 Cloud (Azure, Entra ID, Intune, etc.)

Company Benefits:

• PTO and Holidays
• Health/Dental Insurance
• 401K Savings Plan
• Short- and Long-Term Disability