For many businesses, their telephone system can be extremely expensive, especially considering the need for extra mobility as many people are still working remotely. VoIP, or Voice over Internet Protocol, presents a cost-effective solution for any business’ telephone needs. Let’s take a brief look at VoIP and how it can be a game changer for your business’ communications.

About VoIP

Despite its popularity for residential users over the years as cable and telephone service providers have been making the switch, VoIP is all business. It is a telecommunications platform that uses your company’s existing broadband Internet connection to send and receive calls, texts, video and more. Many popular communications tools use VoIP for their communications purposes including Facebook Messenger, Skype, and Apple’s Facetime.

In a business sense, however, you may wonder how those tools could handle high call volumes. After all, how can it be a business tool if it doesn’t support the needs of your customers and staff? Today, there are enterprise-level VoIP platforms with all the bells and whistles a business operating in 2021 requires.

What Makes Hosted VoIP Different? 

Obviously, if you’ve been using a telephone system through a telecom provider, you may think that this tool can’t possibly fit your needs. You may think that telephone systems are all the same. They are going to cost your business an arm and a leg and will cause you to make some pretty tough decisions. 

Nothing could be further from the truth. Here are three features that make VoIP a better option for the growing business. 

Overall Cost

Dollar for dollar, VoIP systems are simply less expensive. Not only will you be using infrastructure you already have in place to fuel your phone system, you immediately reduce your recurring expenses. Apart from the platform set up and the purchase of some Internet-capable telephones, your upfront costs are minimal. What’s even more valuable is that many hosted VoIP platforms offer a softphone option that allows any smartphone to potentially be used as a business phone. This all but eliminates the costs that your business would be looking at on the mobile side of things. 

Simplicity

The simplicity of adding and removing lines from your VoIP plan makes managing a VoIP plan for several users easier. No cables, no office renovations just to get people phone lines. Simply plug your VoIP-enabled phone into a workstation and it is ready to configure (which also takes just minutes). As mentioned earlier, the softphone option makes mobile calling much simpler and takes very little time to set up.

Functionality

VoIP stands out in so many ways that you never really hear about the superior functionality made possible by using an Internet-based phone. Not only are your calls clear and crisp, with VoIP your business can add from a whole list of features that include:

• Audio and video conferencing
• Call forwarding
• Personalized extensions
• Call routing
• Call recording
• Automated receptionist
• Call queues
• Instant messaging
• Text messaging
• Integrated voicemail

...and much more.

If you are in the market for a change, and would like to cut your monthly communications costs and get a valuable tool for your business that works both in and out of the workplace, call the IT professionals today to talk about our VoIP platform at (203) 261-2201.